Welcome to INFINICO

your partner for outsourcing in Kosovo

INFINICO is a dynamic and innovative startup that specializes in OMNI Channel Business Process  Outsourcing (BPO), with a strong focus on customer experience management. We offer customized end-to-end solutions that allow businesses to streamline operations, enhance customer satisfaction and achieve their business goals efficiently.

At Infinico, we deliver high-quality services in multiple languages, including German, English, French, and Italian. We speak your language to ensure your customer support meets the highest standards.

Alban AhmetiCEO & Founder

Benefits of Outsourcing with INFINICO:

01. Focus on Your Core Business

After setup, INFINICO works independently in daily operations.

We support you from planning through to final execution.

Projects can start quickly, with no complex approvals needed.

Your internal teams stay focused on strategy, not administrative tasks.

02. Optimize Your Customer Service Quality

You define standards – we hire to match your exact needs.

All staff complete a fully documented trainee program.

Quality checks ensure your service improves continuously.

INFINICO leaders train and coach through our own academy.

03. Efficient Cost Reduction

We manage hiring and training – saving you time and money.

Clear processes allow fast scaling and smooth replacement.

Our team leads help reduce overhead and manage output.

With INFINICO, each interaction becomes more cost-efficient.

 SERVICES

your partner for outsourcing in Kosovo

SERVICE OPERATIONS

Our Service Operations area covers process optimization and quality assurance, case follow-up, CRM data and system maintenance, research and KPI reporting, document and contract management, as well as facility, accounting, and invoicing services.

CRM AND PRODUCT DEVELOPMENT

Our CRM and Product Development area covers customer relationship management, requirements gathering, product and service design, market analysis, feedback evaluation, and product-related documentation, training, and innovation.

ADVISORY BOARD

Our Advisory Board provides strategic guidance, supports vision and business model development, offers mentoring and governance, and strengthens organizational growth, reputation, and risk management.

INFINICO is a company, that excels 

not only through quality and service but also through a work culture based on fairness, participation, and respect.
Check out all servicesCheck out all services

Available For Any Projects

How Can We Help You ?

Elevate your career

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We combine agile thinking with tailored outsourcing solutions to help you grow. Whether you’re exploring a partnership or your next career move – we’re here to connect.

Alban Ahmeti

CEO & FOUNDER

Meet the Team

INFINICO Leadership

With a team of experienced professionals and a passion for excellence, INFINICO is your trusted partner in navigating the complexities of modern customer experience management. Whether you’re looking to reduce costs, improve efficiency, or gain access to specialized knowledge, INFINICO has the expertise to help your business thrive.

Charlene Steck

CFO & CO-FOUNDER