{"id":1948,"date":"2017-06-10T08:25:36","date_gmt":"2017-06-10T08:25:36","guid":{"rendered":"https:\/\/infinico.ch\/unsere-dienstleistungen\/"},"modified":"2025-09-24T10:00:39","modified_gmt":"2025-09-24T10:00:39","slug":"unsere-dienstleistungen","status":"publish","type":"page","link":"https:\/\/infinico.ch\/de\/unsere-dienstleistungen\/","title":{"rendered":"Unsere Dienstleistungen"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 30px\"><\/div><div class=\"cz_gap show_on_tablet clr  show_only_tablet\" style=\"height: 20px\"><\/div><div class=\"cz_gap show_on_mobile clr\" style=\"height: 10px\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column css=&#8220;.vc_custom_1583926012746{margin-right: 0px !important;padding-right: 0px !important;}&#8220; offset=&#8220;vc_col-md-6&#8243;]<div id=\"cz_92224\" data-position=\"top-right\" class=\"cz_92224 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img fetchpriority=\"high\" loading=\"eager\" decoding=\"sync\" data-no-lazy=\"1\" width=\"730\" height=\"470\" src=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p4-1.jpg\" class=\"attachment-full\" alt=\"P4\" title=\"p4\" srcset=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p4-1.jpg 730w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p4-1-300x193.jpg 300w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p4-1-600x386.jpg 600w\" sizes=\"(max-width: 730px) 100vw, 730px\"  \/><\/div><\/div><\/div><\/div>[\/vc_column][vc_column offset=&#8220;vc_col-md-6&#8243;]<div id=\"cz_32686\" class=\"cz_32686 cz_gradient_title\"><div class=\"cz_wpe_content\"><span style=\"font-family: Figtree; font-size: 18px;\">Wir sind ein branchenunabh\u00e4ngiger BPO-Dienstleister mit drei Kernbereichen, Customer Experience, Service Operations, CRM &amp; Product Development. Zus\u00e4tzlich unterst\u00fctzt uns ein Advisory Board mit strategischem Know-how.<\/span><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 32px\"><\/div><div class=\"cz_eqh cz_content_box_parent_fx  \"><div id=\"cz_21730\" class=\"cz_21730 cz_content_box clr\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div><div id=\"cz_12049\" class=\"cz_12049 cz_title clr cz_title_ba_line cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3><span style=\"font-size: 28px;\">CUSTOMER <span style=\"color: #008187;\">EXPERIENCE<\/span><\/span><\/h3>\n<\/div><div class=\"cz_title_line cz_line_after_title\"><span>_<\/span><\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;]<span style=\"font-family: Figtree; font-size: 18px;\"><strong>Unser Servicebereich deckt die gesamte Kundeninteraktion ab: Kommunikation, Beratung, Beschwerdemanagement, Identit\u00e4tspr\u00fcfung sowie Dokumentation und Training f\u00fcr nachhaltige Effizienzsteigerung. <\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Inbound Telefonie<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Outbound-Telefonie<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Beratung &amp; Produktinformationen<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Beschwerde- &amp; Reklamationsmanagement (1st-Level)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">CRM-Dokumentation &amp; Kundendatenpflege<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Identit\u00e4tspr\u00fcfung \/ Authentifizierung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Identit\u00e4tspr\u00fcfung \/ Authentifizierung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Effizienzsteigerung<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><div class=\"cz_free_position_element\" style=\"top:50%;left:-20%;\"><div>[vc_icon icon_fontawesome=&#8220;fa fa-solid fa-network-wired&#8220; color=&#8220;white&#8220; align=&#8220;center&#8220; css=&#8220;.vc_custom_1752742105630{padding-top: 8px !important;padding-right: 8px !important;padding-bottom: 8px !important;padding-left: 8px !important;background-color: #CD22A4 !important;}&#8220;]<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column offset=&#8220;vc_col-md-6&#8243;]<div class=\"cz_gap clr \" style=\"height: 80px\"><\/div><div class=\"cz_eqh cz_content_box_parent_fx  z9\"><div id=\"cz_13376\" class=\"cz_13376 cz_content_box clr\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div><div id=\"cz_69326\" class=\"cz_69326 cz_title clr cz_title_ba_line cz_title_pos_inline tar\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3 style=\"text-align: right;\"><span style=\"font-size: 28px;\">SERVICE <span style=\"color: #008187;\">OPERATIONS<\/span><\/span><\/h3>\n<\/div><div class=\"cz_title_line cz_line_after_title\"><span>_<\/span><\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;]<span style=\"font-family: Figtree; font-size: 18px;\"><strong>Unser Bereich Service Operations umfasst Prozessoptimierung, Qualit\u00e4tsmanagement, 2nd-Level-Bearbeitung, CRM-Datenpflege, KPI-Reporting sowie Dokumenten-, Facility- und Finanzmanagement. In diesem Bereich k\u00fcmmern wir uns um folgende Aufgaben: <\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Prozessoptimierung &amp; Qualit\u00e4tssicherung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Fallnachbearbeitung (2nd-Level)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Daten- &amp; Systempflege (CRM)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">KPI-Analysen &amp; Reporting<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Dokumenten- &amp; Vertragsmanagement<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Facility Management (Mitarbeiter, Geb\u00e4ude, Infrastruktur)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Buchhaltung &amp; Rechnungsanfragen<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><div class=\"cz_free_position_element\" style=\"top:50%;left:107.83333333333334%;\"><div>[vc_icon icon_fontawesome=&#8220;fa fa-check&#8220; color=&#8220;white&#8220; align=&#8220;center&#8220; css=&#8220;.vc_custom_1510008072209{padding-top: 8px !important;padding-right: 8px !important;padding-bottom: 8px !important;padding-left: 8px !important;background-color: #008187 !important;border-radius: 30% !important;}&#8220;]<\/div><\/div>[\/vc_column][vc_column css=&#8220;.vc_custom_1583937909644{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8220; offset=&#8220;vc_col-md-6&#8243;]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 1px\"><\/div><div class=\"cz_gap show_on_tablet clr \" style=\"height: 50px\"><\/div><div id=\"cz_107434\" data-position=\"top-right\" class=\"cz_107434 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img decoding=\"async\" width=\"730\" height=\"470\" src=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p6-1.jpg\" class=\"attachment-full\" alt=\"P6\" title=\"p6\" srcset=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p6-1.jpg 730w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p6-1-300x193.jpg 300w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/07\/p6-1-600x386.jpg 600w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 30px\"><\/div><div class=\"cz_gap show_on_tablet clr  show_only_tablet\" style=\"height: 20px\"><\/div><div class=\"cz_gap show_on_mobile clr\" style=\"height: 10px\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column css=&#8220;.vc_custom_1583926012746{margin-right: 0px !important;padding-right: 0px !important;}&#8220; offset=&#8220;vc_col-md-6&#8243;]<div id=\"cz_41644\" data-position=\"top-right\" class=\"cz_41644 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres.jpg\" class=\"attachment-full\" alt=\"Progres\" title=\"progres\" srcset=\"https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres.jpg 1920w, https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres-300x169.jpg 300w, https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres-1024x576.jpg 1024w, https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres-768x432.jpg 768w, https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres-1536x864.jpg 1536w, https:\/\/infinico.ch\/wp-content\/uploads\/2025\/07\/progres-600x338.jpg 600w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div>[\/vc_column][vc_column offset=&#8220;vc_col-md-6&#8243;]<div class=\"cz_gap clr \" style=\"height: 80px\"><\/div><div class=\"cz_eqh cz_content_box_parent_fx  \"><div id=\"cz_21730\" class=\"cz_21730 cz_content_box clr\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div><div id=\"cz_30680\" class=\"cz_30680 cz_title clr cz_title_ba_line cz_title_pos_inline\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3><span style=\"font-size: 28px;\">CRM <span style=\"color: #008187;\">AND PRODUCT DEVELOPMENT<\/span><\/span><\/h3>\n<\/div><div class=\"cz_title_line cz_line_after_title\"><span>_<\/span><\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;]<span style=\"font-family: Figtree; font-size: 18px;\"><strong>Unser CRM- und Produktentwicklungsbereich deckt CRM, Anforderungsanalyse, Produkt- &amp; Service-Design, Marktbeobachtung, Feedback-Auswertung sowie produktbezogene Dokumentation, Training und Innovation ab. In diesem Bereich \u00fcbernehmen wir folgende <\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Customer Relationship Management (CRM)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Anforderungsanalyse<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Produkt- &amp; Service-Design<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Marktbeobachtung (Trends, Wettbewerber)<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Feedback-Auswertung aus Service\/CRM<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Produkt-Trainings &amp; Dokumentation<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Innovation &amp; Zukunftssicherheit<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]<\/div><\/div><\/div><\/div><\/div><div class=\"cz_free_position_element\" style=\"top:50%;left:-20%;\"><div>[vc_icon icon_fontawesome=&#8220;fa fa-solid fa-network-wired&#8220; color=&#8220;white&#8220; align=&#8220;center&#8220; css=&#8220;.vc_custom_1752742105630{padding-top: 8px !important;padding-right: 8px !important;padding-bottom: 8px !important;padding-left: 8px !important;background-color: #CD22A4 !important;}&#8220;]<\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 30px\"><\/div><div class=\"cz_gap show_on_tablet clr  show_only_tablet\" style=\"height: 20px\"><\/div><div class=\"cz_gap show_on_mobile clr\" style=\"height: 10px\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column offset=&#8220;vc_col-md-6&#8243;]<div class=\"cz_gap clr \" style=\"height: 42px\"><\/div><div class=\"cz_eqh cz_content_box_parent_fx  z9\"><div id=\"cz_13376\" class=\"cz_13376 cz_content_box clr\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div><div id=\"cz_34811\" class=\"cz_34811 cz_title clr cz_title_ba_line cz_title_pos_inline tar\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3 style=\"text-align: right;\"><span style=\"font-size: 28px;\">Advisory <span style=\"color: #008187;\">Board<\/span><\/span><\/h3>\n<\/div><div class=\"cz_title_line cz_line_after_title\"><span>_<\/span><\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;]<span style=\"font-family: Figtree; font-size: 18px;\"><strong>Unser Advisory Board liefert strategische Beratung, unterst\u00fctzt bei Vision, Mission und Gesch\u00e4ftsmodellen, bietet Mentoring und st\u00e4rkt Reputation, Unternehmensf\u00fchrung und Risikomanagement. In diesem Bereich decken wir folgende Verantwortlichkeiten ab: <\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Strategieberatung &amp; -entwicklung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Vision\/Mission\/Business Model \u2013 Definition &amp; Anpassung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Mentoring &amp; Gr\u00fcnder-Coaching<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Unternehmensf\u00fchrung &amp; Kontrolle<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Reputations- &amp; Vertrauensaufbau<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Organisationsentwicklung<\/span><\/li>\n<li><span style=\"font-family: Figtree; font-size: 18px;\">Monitoring &amp; Sparring (Risiken, KPIs, Gesch\u00e4ftsmodell)<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"cz_gap clr \" style=\"height: 36px\"><\/div><div id=\"cz_34390\" class=\"cz_34390 cz_gradient_title\"><div class=\"cz_wpe_content\"><span style=\"font-family: Figtree; font-size: 18px;\">Was uns besonders macht, wir bieten alle unsere Services in Deutsch, Englisch, Franz\u00f6sisch und Italienisch an, f\u00fcr erstklassige Kommunikation und ein \u00fcberragendes Kundenerlebnis.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"cz_free_position_element\" style=\"top:50%;left:107.83333333333334%;\"><div>[vc_icon icon_fontawesome=&#8220;fa fa-check&#8220; color=&#8220;white&#8220; align=&#8220;center&#8220; css=&#8220;.vc_custom_1510008072209{padding-top: 8px !important;padding-right: 8px !important;padding-bottom: 8px !important;padding-left: 8px !important;background-color: #008187 !important;border-radius: 30% !important;}&#8220;]<\/div><\/div>[\/vc_column][vc_column css=&#8220;.vc_custom_1583937909644{margin-right: 0px !important;margin-left: 0px !important;padding-right: 0px !important;padding-left: 0px !important;}&#8220; offset=&#8220;vc_col-md-6&#8243;]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 1px\"><\/div><div class=\"cz_gap show_on_tablet clr \" style=\"height: 50px\"><\/div><div id=\"cz_104977\" data-position=\"top-right\" class=\"cz_104977 cz_image clr cz_image_no_fx center_on_mobile\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img decoding=\"async\" width=\"720\" height=\"400\" src=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/06\/post4-1.jpg\" class=\"attachment-full\" alt=\"Post4\" title=\"post4\" srcset=\"https:\/\/infinico.ch\/wp-content\/uploads\/2017\/06\/post4-1.jpg 720w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/06\/post4-1-300x167.jpg 300w, https:\/\/infinico.ch\/wp-content\/uploads\/2017\/06\/post4-1-600x333.jpg 600w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" loading=\"lazy\" \/><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"cz_gap clr \" style=\"height: 80px\"><\/div><div id=\"cz_73427\" class=\"cz_73427 cz_title clr cz_title_pos_inline tac\"><div class=\"cz_title_shape shape_icon cz_shape_1\"><i class=\"far fa-thumbs-up\"><\/i><\/div><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><h3 style=\"text-align: center;\"><span style=\"font-size: 32px; font-family: Figtree;\">Unsere St\u00e4rke <span style=\"color: #008187;\">und unser Schwerpunkt <\/span><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"color: #808080; font-size: 18px; font-family: Figtree;\">liegen im herausragenden Customer Experience Management, das die folgenden Kerndienstleistungen umfasst:<\/span><\/p>\n<\/div><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 80px\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column width=&#8220;1\/3&#8243;]<div class=\"cz_eqh cz_content_box_parent_fx  \"><div class=\"fx_up_hover\"><div id=\"cz_71982\" class=\"cz_71982 cz_content_box clr fx_flip_h cz_box_back_pos_mc cz_box_backed\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div>[vc_icon icon_fontawesome=&#8220;fa fa-solid fa-retweet&#8220; color=&#8220;white&#8220; size=&#8220;xl&#8220; align=&#8220;center&#8220; css=&#8220;&#8220;]<div id=\"cz_38712\" class=\"cz_38712 cz_title clr cz_title_pos_inline tac\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p style=\"text-align: center;\"><span style=\"font-family: Figtree; font-size: 20px; color: #ffffff;\"><strong>Inbound and Outbound Sales<\/strong><\/span><\/p>\n<\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;][\/vc_column_text]<div class=\"cz_gap clr \" style=\"height: 30px\"><\/div><\/div><\/div><\/div><div class=\"cz_box_back clr\">\n\t\t\t\t<div class=\"cz_box_back_inner clr\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"cz_box_back_inner_position\">\n\t\t\t\t\t\t\t<div class=\"cz_box_back_title\"><\/div>\n\t\t\t\t\t\t\t<div class=\"cz_box_back_content\">Wir steigern Ihr Wachstum und Ihre Profitabilit\u00e4t mit ma\u00dfgeschneiderten B2B und B2C Vertriebsl\u00f6sungen, von strategischer Beratung und Leadgenerierung \u00fcber Kundenakquise bis hin zu effizientem Pipeline-Management. So stellen wir sicher, dass Ihre Vertriebsprozesse maximalen Umsatz erzielen.<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"cz_eqh cz_content_box_parent_fx  \"><div class=\"fx_up_hover\"><div id=\"cz_48530\" class=\"cz_48530 cz_content_box clr fx_flip_h cz_box_back_pos_mc cz_box_backed\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div>[vc_icon icon_fontawesome=&#8220;fa fa-solid fa-headset&#8220; color=&#8220;white&#8220; size=&#8220;xl&#8220; align=&#8220;center&#8220; css=&#8220;&#8220;]<div id=\"cz_33312\" class=\"cz_33312 cz_title clr cz_title_pos_inline tac\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: Figtree;\"><strong>Technical Helpdesk Support<\/strong><\/span><\/p>\n<\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;][\/vc_column_text]<div class=\"cz_gap clr \" style=\"height: 30px\"><\/div><\/div><\/div><\/div><div class=\"cz_box_back clr\">\n\t\t\t\t<div class=\"cz_box_back_inner clr\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"cz_box_back_inner_position\">\n\t\t\t\t\t\t\t<div class=\"cz_box_back_title\"><\/div>\n\t\t\t\t\t\t\t<div class=\"cz_box_back_content\">Wir bieten zuverl\u00e4ssige technische Unterst\u00fctzung durch strukturierte Helpdesk Services, von der ersten Kontaktaufnahme und Fehleranalyse bis hin zum Eskalationsmanagement. So gew\u00e4hrleisten wir effiziente Probleml\u00f6sungen und einen unterbrechungsfreien Betrieb in all Ihren digitalen und physischen Umgebungen.<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8220;1\/3&#8243;]<div class=\"cz_eqh cz_content_box_parent_fx  \"><div class=\"fx_up_hover\"><div id=\"cz_18906\" class=\"cz_18906 cz_content_box clr fx_flip_h cz_box_back_pos_mc cz_box_backed\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div>[vc_icon icon_fontawesome=&#8220;fa fa-solid fa-arrows-turn-to-dots&#8220; color=&#8220;white&#8220; size=&#8220;xl&#8220; align=&#8220;center&#8220; css=&#8220;&#8220;]<div id=\"cz_57202\" class=\"cz_57202 cz_title clr cz_title_pos_inline tac\"><div class=\"cz_title_content\"><div class=\"cz_wpe_content\"><p style=\"text-align: center;\"><span style=\"font-family: Figtree; font-size: 20px;\"><strong>Inbound and Outbound Retention<\/strong><\/span><\/p>\n<\/div><\/div><\/div>[vc_column_text css=&#8220;&#8220;][\/vc_column_text]<div class=\"cz_gap clr \" style=\"height: 30px\"><\/div><\/div><\/div><\/div><div class=\"cz_box_back clr\">\n\t\t\t\t<div class=\"cz_box_back_inner clr\">\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<div class=\"cz_box_back_inner_position\">\n\t\t\t\t\t\t\t<div class=\"cz_box_back_title\"><\/div>\n\t\t\t\t\t\t\t<div class=\"cz_box_back_content\">Wir st\u00e4rken die Kundenbindung und Zufriedenheit mit individuellen Strategien, von Lifecycle-Engagement und Kundenanalysen \u00fcber Churn Prevention bis hin zu gewinnbringende Kommunikation. 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